Frequently Asked Questions
Everything you need to know about shopping with Rockaway Records.
How do you grade the condition of your vinyl records?
We use the industry-standard Goldmine Grading System to evaluate all our media. Each record is visually inspected under high-intensity light, and many are play-tested to ensure accurate descriptions of the vinyl and sleeve condition.
What shipping methods do you use for fragile items?
All records are shipped in heavy-duty, reinforced cardboard mailers. We remove the inner sleeve from the outer jacket during transit to prevent seam splits, and we use bubble wrap for added protection.
What is your return policy for pre-owned media?
We offer a 30-day return policy. If a record does not meet the grading description provided, you can return it for a full refund or exchange. Please contact our support team to initiate a return label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International rates are calculated at checkout based on weight and destination. Please note that customers are responsible for any local customs duties or taxes.
How can I track my order?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.